Return & Exchange Policy At ISBA, we want you to be completely satisfied with your purchase. If you receive a product with a manufacturing defect, wrong item, or incorrect size due to our error, you may request an exchange or return according to the following policy. 🔄 Exchange & Return Eligibility A return or exchange request may be accepted if: The product is defective or damaged when received. You received the wrong product, color, or design. The product is different from the confirmed order due to an error by ISBA. The request is made within 48 hours of receiving the product. ❌ Items Not Eligible for Return or Exchange Return or exchange requests will generally not be accepted if: The product has been used, washed, worn, or altered. The product is damaged due to customer handling. The product has stains, odors, or other signs of use. The customer selected the wrong size based on their own choice. The return request is made after the specified return period. 📦 Condition of the Product To be eligible for an exchange or return, the product must be: Unused and unwashed In its original condition With original packaging, tags, and accessories, if applicable 📞 How to Request a Return or Exchange Please contact our customer support team within 48 hours of receiving your order and provide: Your order number A brief description of the issue Clear photos or a short video showing the problem Our team will review the request and guide you through the next steps. 🚚 Return Delivery Charges If the return or exchange is required due to an error or defective product from ISBA, we will take responsibility for the applicable return/exchange delivery cost. For other cases, including customer-selected size changes, applicable delivery charges may be the customer's responsibility. 💰 Refund If an approved return cannot be replaced or exchanged, a refund may be provided according to the applicable payment method and circumstances. Refund processing time may vary. Note: Return and exchange requests are subject to verification and approval by ISBA. ISBA — Quality, Comfort & Style for Your Little Ones.